With focus on customers, we strive to deliver professional and efficient after-sales service to ensure customer satisfaction.
Our service outlets are distributed in more than 30 major cities across the country, with overseas service centers established in Vietnam, Korea, etc., providing 7X24h on-site service guarantee throughout the year.
A professional service team equipped with extensive expertise in optics, mechanics, electronics, computer and software is capable of delivering systematic service solutions to our customers.
Perfect after-sales service management system, rapid response mechanism, and high-quality service experience.
Image signal generator: GI361/GI328/GS031/GS330, color analyzer: EYE-2, machine vision imaging system, intelligent color calibration software system, intelligent defect detection software system, intelligent defect repair software system, automation control system, alignment transmission components
| No. | Service category | Service form | Service item | Service content | Service time | Service frequency | Delivery method | Delivery results |
|---|---|---|---|---|---|---|---|---|
| 1 | Hardware service | Integration and implementation | Installation and debugging of intelligent color calibration, defect detection and repair equipment |
1. Move the equipment to the designated location specified by the customer 2. Install the mechanical, electrical, and pneumatic components of the equipment, and adjust the installation accuracy 3. Check the device's I/O, and debug PLC positioning system, robotic arm, script software, etc., to guarantee that the equipment's logistics and performance indicators meet the requirements. 4. Manage personnel, materials, tasks, quality, safety, etc. during the installation and debugging process of the equipment. |
7×24 | When the user places a request | On-site |
"Installation and Debugging Inspection Form" "Installation Delivery Note" "Product User Manual" |
| 2 | Hardware service | Maintenance | Operation and maintenance of intelligent color calibration, defect |
1. Regularly collect equipment operation data, including but not limited to gamma-demura effect, AOI leak rate, burning success rate, fragment rate, timely performance compliance rate, L. utilization rate, AO pass rate. 2. Analyze the root causes of anomalies in equipment operational data and develop corrective actions for implementation. |
7×24 | Operation monitoring: 2 days. | On-site | "Equipment Maintenance Record" |
| 3 | Software service | Design and development | Model introduction of intelligent color calibration, defect detection and repair equipment |
1. Analyze the design data of new models and compile it into requirement documents 2. Develop scripts, control software, and software configuration parameters according to the requirement documents 3. Debug and verify the developed model program until it satisfies the requirements for mass production |
7×24 | When the user places a request | On-site |
"Program Verification Test Report" "Program Installation User Manual" |
| 4 | Hardware service | Operating maintenance | Maintenance and repair of intelligent color calibration, defect detection and repair equipment |
1. Regular maintenance of equipment moving parts, circuits, air pipes and other vulnerable parts 2. Regular accuracy check and calibration of equipment measurement module 3. Fault diagnosis, repair or replacement of faulty hardware equipment |
7×24 | When the user places a request; Regular maintenance: 1 time per month; When a fault occurs. | On-site | "Maintenance and Repair Record Form" |
| 5 | Software service | Design and development | Software upgrade for intelligent color calibration, defect detection, and repair equipment |
1. Requirement management: Provide software upgrade solutions for customers according to their functional requirements. 2. Software Design: This involves the data design, which translates the conceptual data model derived from requirements analysis into the data structures necessary for software implementation. This involves the structure design, which defines the relationships between various modules of the program and optimizes the structure. This involves the interface design, which describes how the elements within the program, the program and external systems, and the program and users communicate. This involves the process design, which transforms the structural elements of the program into software components (procedural description of modules). 3. Design and implementation: Coding implementation. 4. Software testing: Test case design. 5. Software deployment: Install the software on the equipment and debug related functions. |
5×8 | When the user places a request | On-site |
Software Design Specification Software Requirement Analysis Specification Database Design Specification Software Outline Design Specification Software Detailed Design Specification Software Test Plan Test Analysis Report Project Development Summary Report User Manual |
| 6 | Hardware service | Integration and implementation | Relocation of intelligent color calibration, defect detection and repair equipment |
1. Equipment disassembly, packaging, transportation 2. Installation, commissioning, delivery |
7×24 | When the user places a request | On-site |
"Installation and Debugging Inspection Form" "Installation Delivery Note" |
| 7 | Hardware service | Integration and implementation | Relocation of intelligent color calibration, defect detection and repair equipment |
1. Requirement management: Provide customers with consumables and spare parts solutions based on the operation and use of their equipment 2. Design, production, and sales of consumables and spare parts 3. Procurement and certification of third-party consumables and spare parts, and sales to customers |
7×24 | When the user places a request | On-site |
"Factory Inspection Report" "Installation and Debugging Inspection Form" "Installation Delivery Note" "Product User Manual" |
5×8h Onsite, 7×24h Oncall after-sales service as stipulated in the contract before product acceptance
The warranty period is usually one year after product acceptance. We can provide 7x24h Oncall after-sales service, and if necessary, we will arrive within 4 h after receiving the request.
During the warranty period, we will provide free after-sales service, but the service does not include the followings:
Damage caused by human error or improper use (not following the product instructions)
Failures or damages caused by force majeure and accidents (such as natural disasters, fires)
Normal wear and tear of vulnerable parts
Additional requirements beyond the contract provisions
For detailed service terms, please refer to the "Sales Contract"
Even beyond the warranty period, we continue to offer after-sales service for the entire lifecycle of the product. However, charges will apply for paid services. These services include, but are not limited to, those listed in the "Service Catalog."
We will respond within 24h after receiving the request and provide service plans and quotations within 5 working days.
